Refund and Returns Policy
At NuwanDi Exports, we strive to ensure your satisfaction with our products. Please review our straightforward Refund and Returns Policy below:

Return Period:
You have 05 days from the date of receiving your item to request a return.

Eligibility Criteria:
To be eligible for a return, the item must be in the same condition as when received – unworn or unused, with tags, and in its original packaging. Proof of purchase or a receipt is required to initiate the return process.

Initiating a Return:
Contact us dimanthi@nuwandiexports.com to start the return process. Return shipments should be sent to the following address: 114 Monta junction, Ekala, Ja-ela, Sri Lanka. We will provide a return shipping label and instructions upon acceptance of the return request. Items sent without prior return requests will not be accepted.

Damages and Issues:
Inspect your order upon receipt. If the item is defective, damaged, or incorrect, please contact us immediately. We will assess the issue and work towards a satisfactory resolution.
Non-Returnable Items:

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Returns are also not accepted for hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please reach out to us.

Exchanges:
For a swift exchange, return the item, and once the return is approved, make a separate purchase for the new item.

Refunds:
Upon receiving and inspecting your return, we will notify you of the refund status. If approved, the refund will be processed within 14 business days to your original payment method. Please note that processing times may vary based on your bank or credit card company. If more than 20 business days have passed since return approval, contact us at dimanthi@nuwandiexports.com.

At NuwanDi Exports, your satisfaction is our priority. If you have any questions or concerns, feel free to reach out to our team. Thank you for choosing NuwanDi Exports.